Be informed
Know when your personal information is being collected, and why.
Section 18How the Protection of Personal Information Act 4 of 2013 protects you at Tru Medical Care, and exactly how to use your rights.
Tru Medical Care is the responsible party for your personal information. Our Information Officer makes sure we comply with POPIA, and handles your requests personally.
What we collect, why, who we share it with and how long we keep it: see our Privacy Policy.
As a data subject, you can:
Know when your personal information is being collected, and why.
Section 18Ask whether we hold personal information about you, and request a copy of it.
Section 23Ask us to correct or delete information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or unlawfully obtained. Records we must keep by law are corrected or annotated rather than deleted before their retention period ends.
Section 24Object, on reasonable grounds, to how we process your personal information.
Section 11(3)We do not send direct marketing, and we never sell your information.
Section 69No decision about your care is made by automated processing alone. Every clinical decision is made by a registered practitioner.
Section 71If you are unhappy with how we handle your information, you can lodge a complaint with the Regulator. See their details below.
Access, correction, deletion, objection or withdrawal of consent: every request follows the same three steps.
Send your request to omonnaruri@gmail.com with the subject line “POPIA request”, including:
Health records are confidential, so we verify your identity before we disclose, correct or delete anything. We may ask you to confirm details already on your record.
If we need more time, or cannot fully comply (for example because the law requires us to keep a record), we will tell you why. Access to your own personal information is free of charge.
Prefer a formal form? Use Form 1 (objection) or Form 2 (correction or deletion) under the POPIA Regulations, available from the Information Regulator’s website.
You can check the details we hold on file at any time: sign in and open My Profile.
When you create a patient account, you confirm that you have read our Privacy Policy and consent to the processing it describes. We keep a record of when you consented and to which version.
You may withdraw your consent at any time by contacting our Information Officer. Withdrawal does not affect processing that took place before it. We will still keep the records the law requires, and we cannot provide consultations without the information needed to treat you safely.
If we have reasonable grounds to believe your personal information has been accessed or acquired by an unauthorised person, we will notify you and the Information Regulator as soon as reasonably possible, as section 22 of POPIA requires.
Our notice will explain:
We would appreciate the chance to resolve your concern first, so please contact our Information Officer before you approach the Regulator. If you are still not satisfied, you may lodge a complaint.